Enrolment by completion of course with id 275

Course 15 : 8600 - Care for Customers

After completing course: Course 14 : 13953 - Apply the principles of situational leadership to a business unit

PURPOSE OF THE UNIT STANDARD

The learner achieving this unit standard will be able to:

  • Meet customer needs and expectations in a positive manner; and recognise and resolve customer complaints that may arise. 
  • The learner will be able to identify opportunities for enhancing the quality of service to the customer, and reflect on his / her own performance.