This Unit Standard focuses on coaching individuals in a business environment in order to improve the level of performance to meet a team`s required service levels. The learner is required to demonstrate knowledge and skill in an authentic work situation.
The qualifying learner is capable of:
- Explaining the concept of coaching in a business environment.
- Demonstrating skills and techniques required of a coach.
- Developing an action plan to coach two team members.
- Gathering evidence and monitoring progress.